The 'additional agency check' refers to a requirement for second level user authentication or authorisation before granting access to certain digital services. This means that even after digital services are assigned to a user in Corppass, some services may require additional steps to authenticate the user or confirm their credentials.

To understand the specific requirements:

1. Visit the Digital Service Website:

   • Check the website of the digital service for details on additional authentication requirements.

2. Contact the Government Agency's Helpdesk:

   • Reach out to the relevant government agency for assistance and information regarding the additional checks needed.
     

For more information on digital service roles and requirements, click here.