17 questions
Retailer Exit - Safeguards for Consumers
Could EMA have prevented the exit of retailers?
How does EMA ensure that exiting retailers approach other retailers to take on their customers at the same terms and conditions?
I am a large business consumer. With the exit of my retailer, can I choose to buy electricity from SP Group at the Regulated Tariff?
Is it accurate to describe the exit of electricity retailers as a market failure?
What are the measures put in place to ensure that potential electricity retailers are financially sound and suitable to be issued a licence?
What are the safeguards to protect consumers?
What happens to my account if my retailer exits the retail electricity market?
What happens to my security deposit?
What options do households/small businesses have after being transferred to SP Group?
Need more help?
Get in touch