104 questions
Healthcare Services (General) Regulations
How detailed must the business continuity plans (BCP) be? Will there be a template or standard operating procedure provided by MOH to guide licensees on drafting the business continuity plan?
What does a licensee need to do to comply with business continuity requirements?
How should medicinal and/or health products be packed and labelled such that the parcel does not undermine the confidentiality of the patient’s health record ?
I am using an electronic system to monitor the delivery status of patients’ medicinal and/or health products. Are information in the electronic system considered patient health records?
What is the expected protocol to handle a delivery error?
What is the expected protocol to handle a delivery failure?
I outsource the delivery and transportation of medicinal and/or health products to a third party logistic service provider (LSP). Will the LSP be accountable for issues arising from the delivery and transportation of the products to patients?
What are some measures that a licensee should take to ensure that the medicinal or health products are delivered or transported directly to the intended destination without any diversion or deviation from the intended route?
What are some measures that a licensee should take to ensure that the medicinal or health products are kept under suitable conditions (such as temperature, humidity, length of time, lighting and position of the product) during delivery and transportation?
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