I am the second party who is doing my submission of resale application. After keying the OTP details, an error message “The information provided by buyers and sellers are different.” I am then not able to proceed with the submission of my resale application. What is the problem?
(a) What does this error message means?
a: The system will match the following information provided by the buyer and the seller in their separate applications:
(i) the Resale Flat Address
(ii) the OTP details (i.e. Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Date, OTP Serial No.)
Both buyers and sellers have to provide consistent information relating to the resale transaction. If the second party, receives the error message “The information provided by buyers and sellers are different”, it means that the information provided by the second party does not tally with that provided by the first party.
(b) How do I proceed to submit my application?
b: You will have to re-check the information you have provided. When filling up this portion, please refer to the Option to Purchase that both buyers and sellers have executed.
You will also have to check with the first party on the information he has provided. In the situation where the error is caused by the first party, please email us using the e-Feedback form via the HDB website to seek assistance for your submission of the resale application.
a: The system will match the following information provided by the buyer and the seller in their separate applications:
(i) the Resale Flat Address
(ii) the OTP details (i.e. Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Date, OTP Serial No.)
Both buyers and sellers have to provide consistent information relating to the resale transaction. If the second party, receives the error message “The information provided by buyers and sellers are different”, it means that the information provided by the second party does not tally with that provided by the first party.
(b) How do I proceed to submit my application?
b: You will have to re-check the information you have provided. When filling up this portion, please refer to the Option to Purchase that both buyers and sellers have executed.
You will also have to check with the first party on the information he has provided. In the situation where the error is caused by the first party, please email us using the e-Feedback form via the HDB website to seek assistance for your submission of the resale application.
This information is sourced from HDB
Related questions
What is the information we have to provide in the resale application form?
How do I submit my resale application?
What is a complete resale application?
The buyers have exercised the Option to Purchase on 1 January 2024. Both buyers and sellers have agreed to submit the resale application within 30 days under Clause 12 of the Option to Purchase. When must buyers and sellers submit the resale application?
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