What if system fails to retrieve my permit and vehicle details despite the SGAC-Cargo submission?
This may happen when companies/drivers submit an incorrect vehicle number via the MyICA Mobile App (under ‘Submit cargo clearance’) or the ICA e-Service. For instance, if the actual vehicle number is V1234D but V1235D was submitted instead, ICA would not be able to retrieve the permit using V1234D. The driver would be requested to show a screenshot or PDF copy of the submission details on their mobile device to the ICA officer for verification. If further verification is required, the driver would be directed to the secondary office. Hence, it is important to ensure that the correct vehicle number is submitted to minimize such inconveniences.
This information is sourced from ICA
Related questions
Are physical permits or documents required for cargo clearance after I made a SGAC-Cargo submission?
Are we still required to keep physical cargo clearance permits in case of system downtime/issues?
How do we verify that the cargo permits have been cleared under the new paperless clearance system?
What should I do if I have omitted some permits from my SGAC-Cargo submission?
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