You can reset your SingPass password via one of the following options:

(a) Access the Reset Password function on the SingPass website. Please note that this is applicable only if you have registered your contact details and set up your security questions and answers.

(b) If you have forgotten your security answers or are unable to complete the above process, you can request for a pin mailer password online by accessing the Mail My Password function on the SingPass website. You will receive the pin mailer password via mail (to your registered address) within four working days for local addresses.

(c) If you require further assistance, you can visit the nearest SingPass Counter with the necessary documents for verification and request to reset your SingPass password.

To ensure that you can reset your password online in the future, please update your contact details and security questions by accessing the Update Account Details function on the SingPass website upon your next login.