If you have problems with a licensed moneylender, you can make a complaint to the Registry of Moneylenders. This includes issues like unfair treatment, contract problems, or if they broke any rules.

Before you start

You will need:

• Documents related to your loan (loan contract, receipts, etc.)

• Evidence of the problem (WhatsApp messages, emails, loan contract number)

Step 1: Gather your documents

Collect all documents that support your complaint, such as:

• Your loan contract

• WhatsApp messages from the moneylender

• Email conversations

• Payment receipts

The more evidence you have, the better the Registry can help you.

Step 2: Contact the Registry

You can make your complaint in two ways:

Lodge a report

Step 3: Provide your information

When you contact the Registry, be ready to:

• Explain what happened

• Share your documents and evidence

• Answer questions about your loan and the problem

What happens next

• A case officer will review your complaint

• They may contact you within 14 business days for more information or to schedule an interview

• The Registry will investigate your complaint thoroughly

• Problem moneylenders will face action

• Your details will not be shared with the moneylender without your permission

Other options if needed

If the moneylender treated you unfairly: You can also take your case to the Small Claims Tribunal or Court under the Consumer Protection (Fair Trading) Act.

If the moneylender harassed you:

Make a police report 

Need help?

Contact the Registry of Moneylenders at 1800-2255-529 if you have questions about making a complaint.

 *When calling the MinLaw Enquiry Line using the 1800 2255 529, please note that airtime charges may apply to calls made from mobile phones