NCSS has developed the Organisational Health Framework for Social Services (OHFSS) which covers seven domains and 32 sub-domains of organisational health to comprehensively identify SSAs’ current states of organisational health. With the OHFSS, SSAs can do an assessment of the different organisational health areas and derive an Organisational Health Index (OHI) score, a measure of its organisational health. The OHFSS thus helps SSAs to systematically and comprehensively assess strengths and areas of development, allowing SSAs to carry out strategic capability and capacity planning efforts. This will better guide SSAs on the funding and support to apply for under the CCT. SSAs can continue to carry out an organisational health assessment every 12 months and track the progress of their organisation over time.

The OHFSS Assessment is mandatory for CCT applications. The OHFSS Assessment is a tool to help SSAs reflect upon and assess their strengths and areas of development for the different capability areas. Through the assessment, SSAs can better prioritise and plan efforts in capability building. This will also guide SSAs in which schemes under the CCT to apply for.

SSAs will be required to conduct the OHFSS Assessment no less than 1 year before CCT applications. The OHI scores will not affect the outcomes of their applications. The scores will only be used by NCSS to understand and track the sector’s organisational health, which will inform the design of future CCT schemes and initiatives to better support SSAs’ needs. For SSAs who need more guidance on how to do the assessment, NCSS will make available workshops to train and provide support to SSAs.