The DAI is a digital maturity self-assessment currently provided at no cost to all NCSS members, conducted once in three years. At the organisational level, the DAI is a useful tool for agencies to gauge where they are across different dimensions and provides good data to chart a digitalisation plan forward. All SSAs are encouraged to participate in the DAI study to contribute to a sectoral indicator for social services. The DAI will be mandatory for SSAs that have tapped on grants from NCSS.