A Product Operations Specialist is directly responsible for scaling OGP products to maximise public good by reaching more users and better serving their needs. This involves proactively finding and onboarding new users to OGP products, responding and resolving to questions/issues raised, and channeling feedback and more complex issues to discuss with Product Teams to improve our products.

At a more senior level, Product Operations Specialists will also be in charge of establishing and running product operation approaches and systems so as to enable OGP product teams to rapidly meet user needs which arise, including any rapid scaling of the user base.