The objective of the penalty fee system is to deter commuters from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of bona-fide commuters who pay the correct fares. The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs).

We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging. However, if there are under-deductions, PTOs have to absorb revenue losses. It is thus in the interest of the PTOs to ensure regular maintenance and smooth operation of the fare system, so as to minimise faults and fare charging errors.

For clarification on the ticketing system, commuters may approach the LTA via its toll-free hotline (1800-2255582) or email (feedback@lta.gov.sg). For filing of claims, commuters can contact the Transit Link by phone at (1800-2255 663), online at (www.transitlink.com.sg), or at any Transit Link Ticket Office.