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When I launch the Singpass app I received a security alert and the app auto closed. What should I do?

Singpass app auto closing with security alert

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Updated by SINGPASS

We have implemented stringent security measures in the app to better protect your Singpass account and personal data.

  1. If your phone has been rooted/jailbroken, please use another device.

  2. If your phone contains apps that alter the phone settings (e.g. screen capturing or fake GPS apps), please uninstall them before setting up Singpass app.

  3. If the above two scenarios do not apply to you, please contact the Singpass Helpdesk at support@singpass.gov.sg.


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