There may be several possible reasons for this. For ways to improve the success of Face Verification, you should ensure that:

1. Your face is not covered

2. You keep still while scanning is in progress

3. Your environment is not too dark

4. There is no strong lighting in the background

5. You use a minimum resolution of 2 megapixels for the camera

For a successful Singpass Face Verification, you should ensure that:

• Your face is not covered

• You keep still while scanning is in progress

• Your environment is not too dark

• There is no strong lighting in the background

• Your camera has a minimum resolution of two megapixels 

If you are unable to complete the Singpass Face Verification, please contact Singpass Helpdesk at 6335 3533 between 9am and 6pm.