12 questions
Family & Caregiver Access (Multi-User 2FA)
Once the Multi-user SMS 2FA is activated, does the primary user get to see all the secondary user’s information?
I am a Deputy appointed under a Deputyship Court Order. What are the documents that I have to submit in order to set up Multi-User SMS 2FA on behalf of the person lacking mental capacity?
Is it compulsory for me to use Multi-user SMS 2FA? Can I continue to use existing methods?
Can the secondary user be linked to more than one primary user's mobile number?
How can I sign up for the Multi-user SMS 2FA service?
I am a Donee appointed under a Lasting Power of Attorney (LPA). What are the documents I have to submit in order to set up Multi-user SMS 2FA on behalf of the Donor?
How can I terminate the Multi-User SMS 2FA service?
What if the secondary user is unable to provide consent as he/she has lost mental capacity?
I am a Donee appointed under a Lasting Power of Attorney (LPA) or a Court-appointed Deputy. Can I set up the Multi-User SMS 2FA for the secondary user without needing the secondary user to be physically present?
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