12 questions
Guidelines, Processes, Timeline - Refund
Can I get a refund for the credit that I have used for a course, which has been cancelled by the Training Provider?
Can I initiate a refund?
How do I initiate a refund?
How do Training Providers (TPs) refund the SkillsFuture Credit (SFC) to the individual, if required?
How do I view and make payment for a refund request made by SkillsFuture Singapore (SSG)?
The individual cancels the course with the Training Provider (TP) but did not cancel the SkillsFuture Credit (SFC) claim in his/her MySkillsFuture Portal before the course start date. What should the TP do if the SFC claim has been disbursed?
What are the payment modes available for me to do a refund?
What do the 'Pending Payment' status and 'Pending Payment Confirmation' statuses mean?
What if the individual fails the assessment? Does the Training Provider (TP) need to refund the SkillsFuture Credit (SFC) to the individual?
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