18 questions
Access
Who can access Parents Gateway?
I encounter an error when attempting to submit the Student Details Form (SDF) via the portal, what should I do?
My child is currently on a Leave-of-Absence (LOA), am I still able to access PG?
Do I need access to PG to register my child for Primary 1?
How can I give someone else access on PG? (e.g. grandparent, aunty, older sibling)
My child is in an IP school. He has just moved from year 4 to year 5 and his profile is missing from my PG app. Can you add my child back to my PG app?
My child has recently been transferred to another school. However, the name of the former school continues to be reflected on Parents Gateway. Why is this so?
Why am I not able to upgrade to the latest Parents Gateway app version?
Why do I see the 'Update Available' pop-up when I launch the app and cannot proceed further to use the Parents Gateway app?
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