Prerequisites:

Before you start, make sure you have:

• The latest version of the Singpass app installed

• Your Singpass ID and password ready as backup

• Access to the phone number linked to your Singpass account

Step-by-step instructions:

1. Check if camera permission is enabled

• For Android:

  • Go to your phone's Settings

  • Find Apps or Application Manager

  • Search for and select Singpass

  • Tap Permissions

  • Make sure Camera is turned on

Tip: Some Android phones may show "Privacy" or "App Permissions" instead of the options above, depending on your phone model and Android version.

• For iOS:

  • Go to Settings

  • Scroll down and tap Privacy & Security

  • Tap Camera

  • Find Singpass in the list and make sure it's turned on

2. Test the QR scanner

• Open the Singpass app

• Tap the QR code scanner icon

• Point your camera at any QR code to test

3. If the scanner still doesn't work, restart the app

• Close the Singpass app completely • Reopen the app and try scanning again

• For Android: Swipe up from the bottom of your screen and swipe the Singpass app upward to close it completely.

• For iOS: Double-tap the home button (or swipe up from the bottom and pause if you have a newer iPhone), then swipe up on the Singpass app to close it.

Troubleshooting:

QR code scanning is the only login option but scanner won't work?

• Try using a different device if available

• Ask someone nearby to help scan the QR code with their Singpass app

• Contact the service provider (like IRAS) to ask for alternative login methods

Getting a "phishing" or security warning when scanning?

• Make sure you're scanning an official government QR code

• Check that you're on the correct government website

• Clear your browser cache and try again

Scanner opens but camera shows a black screen?

• Restart your phone completely

• Check if other camera apps work properly

• Update your Singpass app to the latest version

IRAS QR code scans successfully but can't access the IRAS app?

• Wait a few seconds after scanning - the redirect may take time

• Check your internet connection

• Try closing and reopening the IRAS website/app

Singpass app won't close or freezes on the home screen?

• Force close the app from your phone's app switcher

• Restart your phone if the problem continues

• Reinstall the Singpass app if freezing persists