The short answer

There is no logout button in the Singpass app. The app is designed to stay logged in for security and convenience reasons, but it automatically locks itself when not in use.

Why there's no logout button

The Singpass app works differently from websites or other apps. It's built as an authenticator that only activates when you're accessing a service. Here's what happens instead of logging out:

1. Automatic locking: The app locks itself when you're not using it

2. Biometric protection: You need your fingerprint, face, or passcode to access anything

3. Session-based access: Each time you use a government service, you authenticate fresh

What to do instead of logging out

If you want to switch to another family member's account

1. Close the Singpass app completely by swiping it away from your recent apps

2. Have the other person open the Singpass app on the same device

3. They'll need to set up their own biometric authentication

Tip: Each person should ideally use their own device for the most secure experience.

If you're worried about security

The app is designed to be secure without logging out:

• Your personal information is only shown after biometric verification

• The app detects security threats and disables itself if needed

• All sessions with government services end automatically when you close your browser

If you've lost your device

1. Install the Singpass app on your new device

2. Set it up with your Singpass credentials

3. This will automatically deactivate the app on your lost device

Or call the Singpass Helpdesk at 6335 3533 for immediate assistance.

Troubleshooting

• The app shows my photo immediately when I open it

  • This is normal - the photo appears to confirm it's your account, but you still need biometric verification to access any actual information or services.

• I'm concerned about family members accessing my account

  • Set up a device passcode and use your own biometric data (fingerprint or face). Consider using separate devices for different family members.

• The app won't work after I got a security warning

  • The app detected a potential threat on your device. Remove any suspicious apps or settings, then try again. Contact Singpass Helpdesk if the issue persists.